Privacy Policy

INSATA Hospitality operates professionally managed serviced apartments and furnished accommodation in Kolkata and Siliguri, offering comfortable short-term stays, long-stay accommodation, business stays, corporate accommodation, and leisure stays.

Throughout this Privacy Policy:

• INSATA, we, our and us refer to INSATA Hospitality and its authorised operating entities.
• Guest, you and your refer to any individual visiting our website, making a reservation, or staying at any INSATA property.

To provide safe, efficient, and high-quality hospitality services, we may collect the following categories of information.

2.1 Personal Information

• Full name, gender, date of birth, and nationality
• Contact details such as phone number, email address, and correspondence address
• Government-issued identification (Aadhaar, Passport, Driving Licence, Voter ID) for check-in and guest verification, as required by Indian law
• Booking details including dates, number of guests, stay preferences, and special requests
• Company or GST details for corporate accommodation bookings
• Payment information processed through secure third-party gateways
• Feedback, reviews, and communications shared with our team

2.2 Information Collected Automatically

• Device, browser, and operating system details
• IP address and approximate location
• Pages viewed, time spent, and referring links
• Cookie and similar tracking data — see our Cookie Policy

2.3 Information from Third Parties

When you make a reservation through authorised third-party booking platforms or through corporate travel partners, we receive the booking information necessary to confirm your reservation, communicate with you regarding your stay, and deliver our accommodation services.

• To confirm bookings and manage your stay from arrival to departure
• To meet mandatory guest verification and record-keeping obligations under Indian law
• To coordinate housekeeping, maintenance, and in-stay assistance
• To process payments, invoices, refunds, and security deposits, where applicable
• To provide hospitality services, personalise your stay where appropriate, and improve the guest experience across our properties
• To respond to enquiries, feedback, and support requests
• To share updates about our properties, offers, and services — only where you have opted in
• To improve website usability, security, and content
• To comply with applicable legal, tax, and regulatory obligations

We process personal information on the basis of your consent, our contractual obligations to deliver your stay, our legitimate business interests, and compliance with applicable laws in India — including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 together with the rules made under it.

Where processing relies on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal, and it may limit our ability to provide certain services.

We do not sell your personal data. We share it only with parties essential to your stay and our operations:

• Verified property staff and hospitality partners assisting with your reservation
• Payment processors and banking partners for secure transactions
• Reservation management systems, authorised online travel agencies where applicable, communication platforms, analytics providers, and other technology partners required to deliver our services
• Government or law-enforcement authorities where legally required
• Professional advisors such as auditors and legal counsel, under strict confidentiality

We retain personal information only for as long as necessary to serve the purpose for which it was collected, to meet legal requirements including guest register retention under Indian hospitality regulations, to resolve disputes, and to enforce our agreements. When information is no longer required, it is securely deleted or anonymised.

We use industry-standard technical and organisational measures to protect personal information, including access controls, encryption in transit, restricted staff access, and periodic reviews. While no method of transmission over the internet is completely secure, we work continually to safeguard the information you entrust to us.

Subject to applicable law, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of information that is no longer required
• Withdraw consent for marketing communications at any time
• Nominate another individual to exercise your rights in the event of death or incapacity
• Raise a grievance regarding the handling of your information

To exercise any of these rights, please write to us at hello@insata.in or reach out through our contact page. We may need to verify your identity before acting on a request.

If you have a concern about how your personal information has been handled, you may contact our Grievance Officer:

• Grievance Officer — INSATA Hospitality
• Email: hello@insata.in
• Postal address: Sector 3, Bidhannagar, Kolkata, West Bengal 700106

We aim to acknowledge every grievance promptly and resolve it within the timelines prescribed under applicable Indian law.

Our website uses cookies and similar technologies to improve your browsing experience and understand how guests engage with our content. For complete details, please read our Cookie Policy.

If you make a reservation through an authorised online travel agency or booking platform, your personal information will also be subject to that platform's own privacy policy. We encourage you to review their privacy practices before completing your reservation.

Our services are intended for adults. We do not knowingly collect personal information from children under 18 except where provided by a parent or legal guardian accompanying them during a family stay.

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. The revised version will always be published on this page with an updated date.