Refund Policy

Refunds may be considered in the following situations:

• Eligible cancellations made in accordance with our Cancellation Policy
• Reservations cancelled by INSATA Hospitality due to operational reasons
• Duplicate or incorrect payment transactions
• Verified payment processing errors
• Other exceptional circumstances approved by INSATA Hospitality

Refund eligibility is always subject to the applicable booking conditions and the selected rate plan.

Where a refund is applicable, the refundable amount may be calculated after considering:

• Applicable cancellation charges
• Booking conditions confirmed at the time of reservation
• Outstanding accommodation or service charges
• Applicable payment processing charges, where permitted
• Charges for damages, excessive cleaning, or unpaid incidental expenses, where applicable

The final refundable amount, if any, will be communicated after the reservation has been reviewed.

• Approved refunds for direct bookings will be initiated within a reasonable period after verification of the request.
• The time required for the refunded amount to reflect in your account depends on your payment provider, bank, card issuer, UPI provider, or financial institution.
• INSATA Hospitality is not responsible for delays caused by third-party payment providers or banking institutions.

Refunds are processed to the original mode of payment. For example, payments made by credit card are refunded to the same card, and UPI or net banking payments are returned to the corresponding account. Cash refunds are not offered.

Where a refundable security deposit was collected — commonly for long stays — it is released within 5 business days after check-out, once the apartment inspection is complete and any applicable deductions for damages or unpaid charges have been settled transparently.

For reservations made through online travel platforms, corporate travel desks, or authorised agents, refunds are issued through the same channel. INSATA does not directly refund third-party bookings, and timelines depend on the respective platform's process.

Guests are requested to raise any service concern during the stay so our team can address it in real time. Post-stay refund claims for service issues will be evaluated based on:

• The nature and severity of the concern
• Whether it was reported during the stay
• Supporting details or evidence provided
• Efforts made by our team to resolve the concern

Refunds are processed in Indian Rupees (INR). For international payments, the final amount credited may differ due to currency exchange rates or foreign transaction fees applied by your bank or card issuer. INSATA does not compensate for such variations.

To request a refund for a direct booking, please provide:

• Booking reference number
• Guest name
• Registered mobile number or email address
• Reason for the refund request
• Relevant payment details, where required for verification

Refund requests may be submitted by email to hello@insata.in, or through the contact page on our official website.

If you believe your refund request has not been handled correctly, you may submit a written review request with supporting information. INSATA Hospitality will review eligible requests fairly and respond within a reasonable period after receiving all necessary details.

INSATA Hospitality reserves the right to update this Refund Policy from time to time to reflect changes in business operations, legal requirements, or payment practices. The version applicable to your reservation will be the policy in effect on the date your booking was confirmed.