Cancellation Policy

• Cancellation requests for direct bookings should be submitted through the official communication channels provided by INSATA Hospitality.
• Cancellation requests will be considered valid only after written confirmation has been issued by our reservations team.
• Cancellation eligibility and applicable charges are determined by the booking conditions and selected rate plan confirmed at the time of reservation.
• All timelines referred to in this policy are based on Indian Standard Time (IST).
• Where applicable, refunds will be processed in accordance with our Refund Policy.

For reservations made directly with INSATA Hospitality:

• Cancellation requests should be submitted before the scheduled check-in date.
• Refund eligibility and applicable cancellation charges depend on the booking conditions confirmed at the time of reservation.
• Guests are advised to review their booking confirmation before requesting a cancellation.
• INSATA Hospitality reserves the right to verify reservation details before processing cancellation requests.

Reservation modifications are subject to availability and operational feasibility. This includes:

• Change of travel dates
• Extension or reduction of stay duration
• Guest detail corrections
• Other booking modifications requested before check-in

Applicable rate differences, booking conditions, or modification charges may apply. INSATA Hospitality reserves the right to treat significant reservation changes as a new booking where operationally required.

Cancellation and modification terms for corporate bookings governed by a written agreement shall be subject to the terms specified within that agreement. Where no separate agreement exists, this Cancellation Policy shall apply.

• Certain promotional offers, advance purchase rates, discounted packages, and seasonal offers may be designated as non-refundable.
• Where applicable, this will be clearly communicated during the booking process and reflected in the booking confirmation.
• Such reservations may not be eligible for cancellation, modification, or refund.

If your reservation was made through an authorised online travel agency or travel partner, cancellation and modification requests must be submitted through the same platform used to make the reservation.

Refund eligibility, cancellation charges, and processing timelines for such reservations are governed by the policies of the respective booking platform and the selected rate plan. INSATA Hospitality is unable to directly process cancellations or refunds for reservations made through third-party booking platforms unless expressly permitted under their policies.

Failure to arrive on the scheduled check-in date without prior cancellation or communication may be treated as a no-show. Applicable charges and refund eligibility will be determined according to the confirmed booking terms. INSATA Hospitality reserves the right to release the reserved accommodation after the applicable no-show period.

INSATA Hospitality shall not be held responsible for cancellation or interruption of accommodation services resulting from circumstances beyond our reasonable control, including natural disasters, government restrictions, public health emergencies, civil disturbances, utility failures, or other unforeseen events.

Where reasonably possible, we may offer an alternative stay date, booking credit, or another suitable resolution at our discretion.

In exceptional circumstances where INSATA Hospitality is unable to honour a confirmed reservation due to operational reasons or circumstances beyond our reasonable control, guests may be offered:

• Suitable alternative accommodation of a comparable standard, subject to availability; or
• A full refund of any amount paid directly to INSATA Hospitality, where applicable.

To request cancellation of a direct reservation, please provide:

• Booking reference number
• Guest name
• Registered mobile number or email address

Cancellation requests may be submitted by email to hello@insata.in, or through the contact page on our official website. Our team will confirm receipt and process eligible requests as soon as reasonably practicable.

INSATA Hospitality reserves the right to revise this Cancellation Policy from time to time to reflect changes in business operations, legal requirements, booking practices, or applicable regulations. The version applicable to your reservation will be the policy in effect on the date your booking was confirmed.